Readymade products will be processed and dispatched in 1 to 2 days normally. Customised orders take 3 to 6 days to process depending on the products. Once the product is dispatched, there will be an SMS with tracking link sent to the registered phone number. Shipping duration depends on the location & shipping mode chosen by the buyer during checkout.

We are associated with India’s largest logistics services like Delhivery, BlueDart, Xpressbees, DTDC, etc. Actual carrier will be selected based on the delivery pin code and size of the package.

The normal processing time is 1 to 2 days for readymade products and 3 to 6 days for customised products. Tracking link will be normally shared after the product is dispatched. In case there are no SMS, please raise a ticket.

Please raise a ticket here with the order details.

As of now, courier companies do not provide contact details of the field executive. The executive will contact the buyer once the package is out for delivery.

We cannot assure this as depends on the products and current status of the order. Please raise a ticket.

In case the order is not dispatched, we can change the address. Please raise a ticket here.

In case the order is prepaid & not dispatched, we can change the courier to express mode by charging the excess courier charges. Please raise a ticket.

In case the order is not dispatched, we can change the payment mode. Please raise a ticket.

Please share the full unboxing video and supporting pictures on support@hotcarshop.in

In case the product is not as mentioned or damaged in transit, please raise a ticket with attached pictures.

Once the return is approved, we will initiate the return pickup (in 1 to 2 days normally). Please pack the product safely & hand over to the courier. Refund or replacement will be provided as per discussion with the buyer. For more details, please read our Return Policy.

In case of prepaid orders, the amount will be credited back to the original payment source in 2 to 5 days after we receive the product back. In case of COD orders, the buyer needs to provide the bank account name, number & IFSC. Note: Refund will be initiated only after we receive the product (not after the pickup).

If the product has warranty and is within the warranty period, please raise a ticket.
Kindly keep the product packed safely. We shall arrange the pickup of the same & after it reaches us, we will process the warranty claim (repair or replacement). The normal time duration shall be one to two weeks for the entire process.

Yes, please mail us the order details and GST details of the firm. We will share the softcopy of the invoice.